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Zapp! : the lightning of empowerment : how to improve quality, productivity, and employee satisfaction
Bok av William C. Byham
In the first edition of "Zapp!", Byham revealed a brilliant new system for jump-starting corporate success--with smart, efficient, and effective methods for motivating employees and improving productivity. Now updated to keep pace with the ever-changing business environment of the nineties, this revised edition brings new insights that are sure to boost any company's quality, productivity, and bottom line. 208 pp.