Zapp! : the lightning of empowerment : how to improve quality, productivity, and employee satisfaction

In the first edition of "Zapp!", Byham revealed a brilliant new system for jump-starting corporate success--with smart, efficient, and effective methods for motivating employees and improving productivity. Now updated to keep pace with the ever-changing business environment of the nineties, this revised edition brings new insights that are sure to boost any company's quality, productivity, and bottom line. 208 pp.