Financial services marketing : an international guide to principles and practice / Christine Ennew, Nigel Waite and Róisín Waite

Now in its 3rd edition, Financial Services Marketing offers a balanced and useful guide to the topic that is both conceptual and practical. The authors have drawn from a extensive international experience to ensure that this text will resonate with users across the globe.a This edition is complemented by numerous international references, examples and case studies featuring companies such as American Express, Direct Line, Barclays, NatWest RBS, Aviva and HSBC. This fully updated and revised edition features:An expanded section on regulation which has international reach and addresses the post-Brexit worldGreatly expanded coverage of digital marketing at both the strategic and tactical levelsNew material on how to improve a company's trustworthiness and safeguard a culture that is customer-focussed New examples, vignettes and case studies that showcase best practice from around the worldB2B and B2C marketingUpgraded PowerPoint support on the companion websiteFinancial Services Marketing 3e will be hugely beneficial to academic students of marketing and finance, as well as essential reading to those industry-based and studying for professional qualifications.a