Far from the Factory: Lean for the Information Age

Defining knowledge in terms of the creation and consumption of waste, this resource provides an in-depth understanding of what practicing lean means for the information economy. While information accelerants mask waste, business intelligence allows for invisible information flows to become visible in the work stream. Thus, the invisible office can tackle waste, create pull, enable continuous flow, and monitor information in real time. The text demonstrates how to achieve these objectives, providing a knowledge worker tool box that can be applied to real-world business situations. The authors also explain how to interpret and respond to demand for knowledge.