IT Service Management : Support for Your ITSM Foundation Exam / Ernest Brewster, Richard Griffiths, Aidan Lawes and John Sansbury

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.