Organizing for quality : the improvement journeys of leading hospitals in Europe and the United States / Paul Bate, Peter Mendel and Glenn Robert ; foreword by Donald M. Berwick

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven l