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Managing, Controlling, and Improving Quality
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Extended Warranties, Maintenance Service and Lease Contracts : Modeling...
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Management by Measurement : Designing Key Indicators and Performance Measurement Systems

Bok av Fiorenzo. Franceschini
Companies are what they measure and the selection of good performance indicators is not an easy process. This monograph suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability. It focuses on the designing of a Performance Measurement System (PMS).