ITIL Foundation All-in-One Exam Guide

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. ITIL Foundation All-in-One Exam Guide this comprehensive self-study guide offers 100% coverage of the latest version of the itil foundation certification exam. written by itsmf uk 2013 trainer of the year and itil champion jim davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. covers all exam topics, including: itil fundamentals The service lifecycle Service strategy Service design Service transition Service operation Continual service improvement ITSM in the real world cd icon electronic content includes:  complete practice exams  Videos from the author  PDF copy of the book