Likeable Social Media, Revised and Expanded: How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More

The new york times and usa todaybestsellerupdated with todays hottest sites! a friends recommendation is more powerful than any advertisement. in the world of facebook, twitter, vine, instagram, and beyond, that recommendation can travel farther and faster than ever before.packed with brand-new case studies from todays emerging social sites, this updated edition of LikeableSocial Media helps you harness the power of word-of-mouth marketing to transform your business. Listento your customers and prospects. Deliver value, excitement, and surprise. And most important, learn howto truly engage your customers and help them spread the word.