Liknande böcker

Planning, Protection and Optimization ITIL Intermediate Capability Handbook
Bok av itSMF UK
Release, Control and Validation ITIL Intermediate Capability Handbook
Bok av author. ITSMF International
Service Offerings and Agreements ITIL Intermediate Capability Handbook
Bok av author. ITSMF International
Key element guide ITIL service design PDF
Bok av AXELOS
Key Element Guide ITIL Service Operation
Bok av AXELOS
Secrets of service level management
Bok av Ami Nahari
ITIL Foundation Handbook
Bok
Secrets of Service Level Management
Bok av Ami Nahari

Operational Support and Analysis ITIL Intermediate Capability Handbook

Bok av itSMF UK
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.