Improve Your Communication Skills : How to build trust, be heard and communicate with confidence

Good communication skills are vital in today's workplace. Whether you need to keep the interest of a large audience, impress a potential employer, or simply win the argument at an important meeting, sounding the part is key. Improve Your Communication Skills shows how to improve conversations and build rapport with colleagues; hold interviews and staff appraisals; learn the skills of persuasion; give effective presentations; write emails, letters and reports; and write for the web.