I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus... In Three Simple Steps

Birth, death, and conflictthree things you truly cant avoid. Whether its big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communicationnot just using different words, but rather learning to think differently. i hear you supplies proven techniques for stepping outside ones point of view and seeing things from other perspectives. sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to: Tell the other persons storythe cornerstone of real engagement Look from the outside in and see themselves as others doRecognize the role systemic factors playand transform a conflict into a shared challengeOvercome the defense mechanisms that derail dialogueFor anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.