Solving problem solving : a potent force for effective management

Flood introduces a dynamic new problem solving system called Total Systems Intervention (TSI). He provides a clear understanding of TSI in terms of its philosophy, principles and process, explaining what is happening when using this system and how to avoid the main pitfalls in problem solving with TSI. Describes the pros and cons of different catagories of consultants that may be used in the TSI procedure along with guidelines on selecting the right one. Features nine international case studies--each one appraising a diverse type of organisational problem solving using TSI.