Human Resources Management in the Hospitality Industry: An Introductory Guide : an introductory guide

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: . Selection, appointment and induction . Training and management development . Labour turnover . Employee relations and employment law . Managing people and customer care . Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge. * Practical introduction to human resource management, ideal for new students and managers in the hospitality industry * 8th edition with updated data and new material on multi-unit operations and management * Increased international focus with up to date case studies and examples