Hoshin Kanri, policy deployment for successful TQM

Hōshin kanri katsuyō no jissai
Bok av Yoji Akao
Charts, diagrams and case studies lead you through a review process for managed change. With hoshin kanri there is a continual process of checking to make sure that what is done reflects the intentions, targets and vision the company has agreed to pursue. Includes a discussion of cross-functional management.