Electronic services [electronic resource] : concepts, methodologies, tools and applications / Information Resources Management Association, [editor]

With the increasing reliance on digital means to transact goods that are retail and communication based, e-services continue to develop as key applications for business, finance, industry and innovation. Electronic Services: Concepts, Methodologies, Tools and Applications is an all-inclusive research collection covering the latest studies on the consumption, delivery, and availability of e-services. This multi-volume book contains over 100 articles, making it an essential reference for the evolving e-services discipline.