The complete guide to performance standards for library personnel

To develop staff effectively, supervisors need consistent standards. This practical guide contains detailed samples of standard position functions complemented by objective and measurable assessment criteria - that can be adapted for use by all libraries. Standards for paraprofessional staff include public services, technical services and administrative jobs. Standards for professional staff include department heads/administrative tasks, public services (divided into reference, bibliographic instruction, online searching, Internet usage, interlibrary loan, government documents, and circulation/access services), and technical services (divided into cataloguing, acquisitions and systems automation). The manual also contains performance standards for student workers, a special section covering background and management issues (including EEOC and legal issues) of performance standards, a bibliography and an index.