Research in the Decision Sciences for the Service Economy : Best Papers from the 2015 Annual Conference

USING DECISION SCIENCES TO IMPROVE SERVICE CREATION, PLANNING, AND DELIVERY: THE BEST WORK FROM THE EUROPEAN DECISION SCIENCES INSTITUTES 2015 CONFERENCEOptimizing service operations, supply networks, innovation, organizational behavior, strategy, and moreSuccessfully managing the explicit and tacit knowledge involved in service creationCase studies address a wide spectrum of private and public services Using new advances in decision sciences, organizations can significantly improve performance throughout many aspects of service creation, planning, and delivery. In 2015, the annual conference of the European Decision Sciences Institute (EDSI) in Taormina, Italy, focused specifically on decision sciences for the service economy. This book brings together the best peer-reviewed papers from this pioneering event. These papers present important work related to service development, organization, management, operations, partnerships, knowledge and information systems, human resources, and more. The authors case studies address many areas of the service economy, from hospitals and public agencies to services associated with manufacturing and tourism. Contributors identify new ways to strengthen partner collaboration, integration, and performance across any service supply chain and innovate more successfully in the public sector, global organizations, or small-to-medium-sized enterprises (SMEs). These papers offer actionable insights for service decision-makers of all kinds, while also opening fruitful new directions for research. This volume brings together quantitative and qualitative research, empirical findings, best practices, and conceptual models to improve decision making throughout any service organization. Selected as the best papers presented at the 2015 annual conference of the European regional subdivision of the Decision Sciences Institute (EDSI), this work addresses all facets of service production: organization, management, operations, information systems, marketing, HR, supply chains, and more. Offering an indispensable cross-disciplinary perspective, these papers offer powerful new pathways for innovation and optimization in global service network structures and interorganizational relationships. Contributors also illuminate the successful management of complex combinations of explicit and tacit knowledge involved in service creation and share important insights into behaviors linked to customer attitudes and service perceptions. Combining academic rigor and practical value, these papers will be valuable to faculty, researchers, and students interested in delivering services more effectively, improving service industry operations and supply chains, or understanding the fro...