Electronic Marketing : Theory and Practice for the Twenty-First Century

"No other book covers the whole spectrum of new technologies, from database marketing to e-commerce and call centres." Dr Erik M. van Raaij, Lecturer in Marketing, Cass Business School, City of London "Electronic Marketing...provides a comprehensive and accessible account of technological developments which have implications for marketing without recourse to jargon."  Dr David Jobber, Professor of Marketing, Bradford University School of Management At last! A superbly crafted book that blends theory and practice! Electronic Marketing: Theory and Practice for the Twenty-First Century describes how all aspects of the electronic revolution have transformed marketing. "The frameworks presented help the reader combine business practice with customer value creation, an important aspect of successful marketing. With a wealth of practical examples exploring the use of information technology in marketing and the internet, this book provides a useful tool for those interested in electronic marketing." Dr Linda D. Peters, Senior Lecturer in Marketing, MSc Course Director, School of Management, University of East Anglia Written by leading players in both industry and academia, Electronic Marketing: Theory and Practice for the Twenty-First Century provides a broad but sound overview of this rapidly changing field. Targeted at students and practitioners who already understand basic marketing concepts, the book includes the latest discussion on relationship marketing and CRM as well a chapter on improving sales force effectiveness. "This new book is an excellent textbook for introducing electronic marketing to marketing students." Dr Stephen Tagg, Institute for Customer Advantage, Marketing Department, University of Strathclyde "I teach Internet Marketing in Norway, Monaco and Bangkok and find this textbook to be exactly what my students need. I highly appreciate the way these authors think and write." Prof. Dr Ellen Hertzberg, Hedmark College, Norway; University of Southern Europe, Monaco; Bangkok University, Thailand John OConnor is a director of HotOrigin, an investment and consulting company headquartered in Dublin. John was previously an Associate Partner in Accenture, specialising in CRM and financial services. Eamonn Galvin specialises in creating and implementing sales and marketing strategies and has worked for such companies as General Electric, Ericsson, Diageo, Aer Lingus and Microsoft. Martin Evans is a senior academic at Cardiff Business School and has been at the forefront of industry and academy collaboration, especially in the area of data-informed marketing.