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Services marketing - Helen Woodruffe
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Long Term Care Customer Service Participant Resource Guide: Evidenced-Ba...
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Long Term Care Customer Service Instructor's Guide: Evidenced-Based Trai...
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The Customer Service Solution: Managing Emotions, Trust, and Control to...
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How to Have Your Cake and Eat It Too : An Introduction to Service Design
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Be Amazing or Go Home
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The Science of Service : The Proven Formula to Drive Customer Loyalty an...
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The finishing touch - Tony Cram
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Living Service

Bok av Marc Silvester Mohi Ahmed