Closed Loop Lifecycle Planning : A Complete Guide to Managing Your PC Fleet (paperback)

&> BETTER SUPPORT, LOWER COSTS: OPTIMIZE YOUR PC HARDWARE LIFECYCLE, FROM ACQUISITION TO DISPOSAL It typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution: Closed Loop Lifecycle Planning, Bruce Michelsons comprehensive, proven, best-practice methodology for managing client hardware. Drawing on decades of experience working with Hewlett-Packards largest and most complex clients, Michelson shows how to monitor and manage lifecycle tasks systematically and coherentlyimproving efficiency and driving out cost at every phase of your hardware lifecycle, no matter what that hardware is. Michelson shows IT managers how to segment users to provide the right equipment and support at the lowest cost and offers in-depth guidance on controlling the cost of change. His pragmatic approach fully reflects ITs business context and addresses crucial related issues, ranging from service delivery to security and risk management. Coverage includes: The core concepts of closed loop lifecycle planning and transitioning to lifecycle management for the first timeEffectively managing all three client lifecycle management suites: commodity, value, and economicAddressing the business and political challenges associated with PC lifecycle managementOptimizing upfront tasks: hardware/software acquisition, interoperability, prototyping, staging, integration, image management, and installationManaging deployed PCs: moves, adds, changes; warranty/maintenance; asset management; help desks; networking; and program managementRefreshing technology and securely disposing of hardware at end-of-lifeMinimizing user downtime and ensuring business continuityReducing existing costs, avoiding new costs, and learning the broader lessons of closed loop lifecycle planning