The Business Improvement Handbook: From ISO 9001 to World-Class Performance 4th Edition : From ISO 9001 to World Class Performance

Many organizations aim for world-class performance. The tools they can use to get there are covered in this book. Business improvement approaches, when implemented and applied to specific tasks, outputs or areas are the building blocks of world-class performance. These include on-going programmes of improvement such as TotalQuality Management (TQM) or Six Sigma and other tools that help managersunderstand the business, such as Balanced Scorecards and the ProcessClassification Framework. The Business Improvement Handbook is for all organizations seekingcontinuous improvement and will be particularly relevant to enterprisesthat have achieved registration to ISO 9001 and are looking for ways totake their performance to the next level. First published in 2002 under the title Beyond Registration Getting the best from ISO 9001 and business improvement, this version has been fully updated and includes a description of the most popular improvement methods used by organizations across the world. It compares them with ISO 9001 and demonstrates how the standard provides support and is consistent with those models and approaches. Part 1 provides the platform for taking the organization forward by achieving control over leadership, customer focus and continuous improvement. Part 2 describes leading business improvement approaches and showshow they can deliver improvement. The application, background,principles and methods of each approach are covered, and therelationship with ISO 9001 shown. In this fourth edition, a number of approaches aimed at improving both personal performance and managing sustainability have been included to reflect the ever expanding scope of organization-wide performance improvement.