Liknande böcker

Loyalty Rules
Bok av Frederick F. Reichheld
Synchroservice!: The Innovative Way To Build A Dynasty Of Customers
Bok av Richard J. Schonberger Edward M. Jr. Knod Edward M. Jr. Knod
Know Your Customer
Bok av Robert B. Woodruff
The Customer Service Solution: Managing Emotions, Trust, and Control to...
Bok av Sriram Dasu
The Xiaomi Way: Customer Engagement Strategies That Built One of the Lar...
Bok av Li Wanqiang
Customer Service Solution: Managing Emotions, Trust, and Control to Win...
Bok av Richard Chase
Taking Your Customer Care(TM) to the Next Level
Bok av Steve Brubaker Nadji Tehrani
Raise the Bar (CD-Audio) - New
Bok av Jon Taffer Karen Kelly

Customer-Centered Reengineering : Remapping for Total Customer Value

Bok av Edwin T. Crego Peter D. Schiffrin Peter D. Schiffrin
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".