Defining Needs and Managing Performance of Installation Support Contracts: MR-1812-AF : Perspectives from the Commercial Sector

Describes best commercial practices for purchasing services that are analogous to services the Air Force purchases to support its installations The authors examine whether and how well-respected commercial firms apply performance-based practices within their facilities and food services contracts. Communication between buyers and providers is critical; a small set of metrics is helpful for performance management; and incentives and a flexible contract can be of value.