Communication Skills

Management is about people and how they interact with one another. This book looks at all kinds of communication and suggests ways in which nurse-managers can improve their relationships and their management techniques and make them become more effective. It is a practical book with a concise, easily-understood text and numerous examples. The exercises will help to reveal the ability of the reader and how she or he can improve. It will be invaluable for use in schools of nursing, and for the newly appointed ward sister or community nurse. However, the information is not exclusively for this level of management, but will repay study by middle and senior managers, and can be used by managers in other disciplines.