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Managing Customer Value: Creating Quality and Service That Customers Can Se
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The Sales Advantage: How to Get It, Keep It, and Sell More Than Ever
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It Takes a CEO : It's Time to Lead with Integrity
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Wealth Watchers : A Simple Program to Help You Spend Less and Save More
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Promoting Yourself: 52 Lessons for Getting to the Top ... and Stayin
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The 18 Immutable Laws of Corporate Reputation: Creating, Protecting, and...
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Bull by the Horns : Fighting to Save Main Street from Wall Street and Wa...
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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

Bok av Emily Yellin