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Customer Service in an Instant : 60 Ways to Win Customers and Keep Them...
Bok av Keith Bailey
The Customer-Centric You : Making Customers the Focus of Everything You Do
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Bok av Robert B Tucker
Bam! : Delivering Customer Service in a Self-Service World
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Finding New Ways to Engage and Satisfy Global Customers : Proceedings of...
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Happy Customers Faster Cash Belgium edition: A guide to effective commun...
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Engaged!
Bok av Gregg Lederman
Dealing with Difficult Customers : How to Turn Demanding, Dissatisfied,...
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50 Ways to Win New Customers : Second Edition

Bok av Paul R. Timm
Offers practical advice on sales, incentives, retention of current customers, networking, and restoring customer trust.