Evaluating the Impact of Your Library 2nd Edition

Stands out as a shining example of how a guide ... should be written. - INFORMATION RESEARCH The strength of the book lies in its duality as both a tool and as an,,insightful analysis of the context, concepts and methodologies required to demonstrate the effectiveness of your library. - ARIADNE It is a real pleasure to review a book which does exactly what it says on the tin. Its aim is to enable the reader to undertake impact evaluation of their library service and it delivers this handsomelyan excellent and highly recommended volume. - LIBRARY REVIEW Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy.