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The call centre customer care pocketbook - Michael Applegarth
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The first-time manager - Michael J Morris
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The Merchants - Michael Field
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Icebreakers Pocketbook
Bok av Paul. Tizzard
The virtual teams pocketbook - Ian Fleming
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The Golden Rules of Customer Care - Carl Sewell
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Curation : The power of selection in a world of excess
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The training evaluation pocketbook - Paul Donovan
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The e-customer care pocketbook - Michael Applegarth

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