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Best Service is No Service
Bok av David Jaffe och Bill Price
Bare Knuckle Customer Service : How to deliver a knockout customer exper...
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REPOSITIONING: Marketing in an Era of Competition, Change and Crisis
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary...
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Hush! Royalty is Walking Through the Door!: How to Provide Outstanding Customer Service and Outshine Your Competition

Bok av Jeanne E. Degen