The Importance of Supplier Relationship Management

This book is about the importance of Supplier Relationship Management to the manufacturing sector of Ghana; case study Eastern Region. Accelerated product cycles, vastly more sophisticated supply chains, rapid pace of process and systems change and the need to work seamlessly with offshore suppliers have made effective supplier relationship management more demanding and more critical than ever before. However, in Ghana, it has remained an uncharted territory for most manufacturing firms in Ghana. It was therefore important to assess the applicability of SRM to the manufacturing sector of Ghana. The case studies for this study were the management of Volta Star Company Ltd, Akosombo Textiles and the Intravenous infusions Limited. The concept in this book reveals some of the elements of SRM which were extremely important to Ghanaian manufacturing firms. The importance of the elements of SRM to the Ghanaian manufacturing sector appeared in the following order: Resourcing, Technology, Segmentation, Accountability, Process and governance.Therefore, manufacturing firms in Ghana dedicate more energies and resources into developing and maintaining effective SRM systems.