A Hybrid QFD-Based Approach in Addressing Supplier Selection Problem in Product Improvement Process

Scientific Essay from the year 2014 in the subject Business economics - Supply, Production, Logistics, , language: English, abstract: This paper is about creating a hybrid QFD-based approach in which the best supplier is selectedconsidering changing customer needs. In most previous studies employing a QFD approach, thepossibility of changing customer needs is ignored. On the other hand, supplier selection is achallenging problem that could have been addressed by such a QFD. This paper attempts tocreate a hybrid QFD-based approach in which the internal relations between the elements areconsidered. It connects the new QFD to suppliers' qualifications to create a hybrid supplierselection process. The best suppliers are selected based on the priorities of customer needs foreach level of the product improvement plan. When a product is to be developed, the proposedmethodology seems to create an efficient solution for supplier selection problem with respect toquality factors.